FAQs

What are your shipping policies?

We ship across the USA, Canada, UK, and Europe. Shipping is free for orders over $49 in the USA and Canada, and over £69/€69 in the UK and Europe. For other regions and lower order values, standard shipping charges apply.

How long does shipping take?

Orders in the USA typically take 3-7 business days. International shipping times can vary but generally take 10-15 business days.

Can I track my order?

Yes, we provide tracking for all orders. You’ll receive a tracking link as soon as your order is dispatched.

Can I change my shipping address after placing an order?

Changes are possible before the order is dispatched. Please contact us immediately if you need to update your shipping details.

What is your return policy?

Returns can be made within 30 days for a refund or exchange. Products should be unused and in their original packaging.

How do I initiate a return?

Contact our customer service to start the return process, and we’ll guide you through the steps.

Are your products cruelty-free?

Yes, all our products are 100% cruelty-free and vegan. We are committed to ethical practices.

What ingredients are used in your products?

We use high-quality, safe ingredients free from parabens, sulfates, and harmful chemicals. Each product page on our website lists detailed ingredients.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

How can I contact customer service?

You can reach us via email at info@bougainvilleacosmetics.com or through our website’s contact form.

Do you offer a loyalty program?

Yes, our loyalty program rewards customers with points for purchases and reviews. Points can be redeemed for discounts.

What sustainability practices do you follow?

We prioritize eco-friendly packaging and sustainable sourcing to minimize our environmental impact.