Refund policy

Return & Refund Policy – Bougainvillea Cosmetics

At Bougainvillea Cosmetics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions.

Returns

You may return an item within 14 days of receiving your order, provided that it is unused, unopened, and in its original packaging. We do not accept returns on sale items, gift cards, or promotional purchases. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting images, and we will assist you in resolving the issue.

Refunds

Once your return is received and inspected, we will process a refund to your original payment method or store credit within 7-10 business days. Please note that used, opened, or damaged products due to customer handling are not eligible for refunds. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

How to Request a Return

To initiate a return, contact our customer support team at Info@bougainvilleacosmetics.com with your order number and reason for the return. Our team will review your request and provide further instructions. After shipping the item back, your refund will be processed once the product is received and inspected.

For any questions or concerns, feel free to reach out to contact us. We appreciate your trust in Bougainvillea Cosmetics and look forward to serving you again.